Orders Archives

Can I use my Auckland Cycling Group Voucher here

Yes you are welcome to us your ACGMEETUP Voucher here at Bikelights.nz for your 15% discount and free shipping.

Can I pick up my order?

You can only pick up the products from 14 O’Halloran Road Howick Auckland 2014. Note: Pickup is strictly by appointment.

What forms of payment do you accept?

We accept Most Credit Cards New Zealand bank transfer or cash on pickup. Poli PayPal

My items are for business how do I get a GST receipt?

No worries, our company is GST registered company, you will get a GST invoice for all your order

Can I pay you Eftpos on pickup?

Sorry we only accept cash on pickup.

Do I need to register an account before I purchase?

Not necessary, we support guest check out as well. However, registering with us helps speed up the ordering process for you next time when you order and allows you to keep track of your orders.

Do you have a store or show room?

Hi, Unfortunately I have to work from home, you are welcome to call around by appointment only to view and test our products. I am also happy to check and test your equipment if you need this help.

I have received an incorrect item items in my order, what do I do?

We aim to get every order 100% correct however mistakes do happen. You need to inspect the goods on arrival. The customer has to inform us within three working days after receiving the item. If you have any questions, just email our team at sales@bikelights.nz or call us at Mobile 0222556453

Can I cancel my pre-order?

If you want to cancel your order, you need to email us as soon as possible after you have placed your order with email title "Cancel Order". If your order is not purchased, then we will refund full amount to you, less credit card transaction fees 3.9% and 3% service handling fees of the total purchase price.

I’ve returned my products to you, how long will it take for you to refund to my bank account?

When you have return the product, you need to email us and let us know the tracking number and provide your bank account details. You must contact us before you return any products back to base. Please allow 7 working days for your parcel to reach us, and a further 3-4 working days for your account to be credited. Please note that some banks may take slightly longer to process your refund.