Frequently Asked Questions

If you want to cancel your order, you need to email us as soon as possible after you have placed your order with email title "Cancel Order". If your order is not purchased, then we will refund full amount to you, less credit card transaction fees 3.9% and 3% service handling fees of the total purchase price.
Sorry we only accept cash on pickup.
You can only pick up the products from 14 O’Halloran Road Howick Auckland 2014. Note: Pickup is strictly by appointment.
Yes you are welcome to us your ACGMEETUP Voucher here at Bikelights.nz for your 15% discount and free shipping.
How can we help you with this covid19 Coronavirus making our life difficult? At bikelights.nz, our first priority is the health and safety of our team and customers. Contactless pick is available or just sit back and we will courier it to you.
Not necessary, we support guest check out as well. However, registering with us helps speed up the ordering process for you next time when you order and allows you to keep track of your orders.
Hi, Unfortunately I have to work from home, you are welcome to call around by appointment only to view and test our products. I am also happy to check and test your equipment if you need this help.
If you buy a Battery on its own that is all you get. charges are sold seperately.
Glad you asked, we love answering this question! Being a retailer that sells predominantly online we are able to provide a 24-hour 7-days a week service at a substantially lower cost base than traditional bricks and mortar retailers who have to operate many physical stores with high rents, wages and distribution overheads. Because we don’t have these overheads we do not need to charge the same high margins they require in order to sustain their businesses. And that’s why we can offer amazing prices on an ever-increasing range of quality products and brands, so you can enjoy the thrill of getting exactly what you want at a bargain price.
Please send us your old batteries it doesn't matter what make we can send them for recycling this includes all bike light batteries and computer laptop batteries.
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