Frequently Asked Questions

If you want to cancel your order, you need to email us as soon as possible after you have placed your order with email title "Cancel Order". If your order is not purchased, then we will refund full amount to you, less credit card transaction fees 3.9% and 3% service handling fees of the total purchase price.

Yes you are welcome to us your ACGMEETUP Voucher here at Bikelights.nz® for your 15% discount and free shipping.

Not necessary, we support guest check out as well. However, registering with us helps speed up the ordering process for you next time when you order and allows you to keep track of your orders.

Hi, Unfortunately I have to work from home, you are welcome to call around by appointment only to view and test our products. I am also happy to check and test your equipment if you need this help.

Glad you asked, we love answering this question! Being a retailer that sells predominantly online we are able to provide a 24-hour 7-days a week service at a substantially lower cost base than traditional bricks and mortar retailers who have to operate many physical stores with high rents, wages and distribution overheads. Because we don’t have these overheads we do not need to charge the same high margins they require in order to sustain their businesses. And that’s why we can offer amazing prices on an ever-increasing range of quality products and brands, so you can enjoy the thrill of getting exactly what you want at a bargain price.

Please send us your old batteries it doesn't matter what make we can send them for recycling this includes all bike light batteries and computer laptop batteries.

Different lights have the different size battery they have been sorted so that you get about 3 to 4 hours however you can purchase a larger battery for your light if you wish.

When you have return the product, you need to email us and let us know the tracking number and provide your bank account details. You must contact us before you return any products back to base. Please allow 7 working days for your parcel to reach us, and a further 3-4 working days for your account to be credited. Please note that some banks may take slightly longer to process your refund.

No worries, our company is GST registered company, you will get a GST invoice for all your order

Yes you can now use your Totara Park Mountain Bike Club discount code.

Full sets are just that they include:

Battery Charger

Head Harness the also includes the Mounting adapter for your helmet Please use Plastic Ties

O-rings

Light

Battery Pack

We accept Most Credit Cards New Zealand bank transfer or cash on pickup. Poli PayPal

if you are having a problem with any product you buy from us we are more than happy for you to return it and we will check it for you free of charge, if it's just a small repair like a wire come loose we will repair it for you and send it back it will just cost you the courier fee, any product found faulty will be replaced under the 12 month warranty terms and conditions.

if you need to store your batteries for long period of time charge between 40 to 80% then they can be stored for as long as you need to store them otherwise top them up each time that you have used them.

We offer a 7-Day Money-Back Guarantee on all our products, so you can buy with confidence. We're pretty sure you'll love our products, if not, return within 7 days from the date your received the product for a full refund (less shipping costs) All returns must be approved and authorized by us before an arranged return is executed. Please contact us for information on how to send your item back. We reserve the right to not accept any unauthorised returns. For 7-day money-back guarantee returns, the goods must be returned in original packaging materials, cartons and boxes unless specifically advised, and complete with all parts and accessories, under resalable brand new condition, and in original layout. Please note we do not accept any returns if the package is wet or dirty and damaged. We reserve the right to reject returned items that do not meet our return requirements. For faulty returns, it is the buyer's responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. Unless goods are returned due to incorrect description or faulty or defective on arrival, or damaged in transit (within 7 days upon delivery), goods must be returned at buyer's expense using registered post. All returned parcels must be sent via registered track and trace post as we cannot be responsible for items being lost or damaged in the mail on the way back to us.

We have the 4000 & 5000 Lumen light that we strongly recommend for mountain biking it gives you a long throw as well as a large blood allowing you to clearly see that overhead branches and trees heading your way these two lights are also aircraft aluminium lightweight specially designed for the purpose.

We source our lights it's directly from the manufacturer, we also avoid using large boxes full of polystyrene. You receive your product and in a box suitable to it size, this saves You the customer on courier cost, import shipping cost, packing as well as other expenses. We also do NOT make an excessive profit, pretty simple.