What is your return policy?

We offer a 7-Day Money-Back Guarantee on all our products, so you can buy with confidence. We’re pretty sure you’ll love our products, if not, return within 7 days from the date your received the product for a full refund (less shipping costs)

All returns must be approved and authorized by us before an arranged return is executed.

Please contact us for information on how to send your item back. We reserve the right to not accept any unauthorised returns.

For 7-day money-back guarantee returns, the goods must be returned in original packaging materials, cartons and boxes unless specifically advised, and complete with all parts and accessories, under resalable brand new condition, and in original layout. Please note we do not accept any returns if the package is wet or dirty and damaged. We reserve the right to reject returned items that do not meet our return requirements.

For faulty returns, it is the buyer’s responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

Unless goods are returned due to incorrect description or faulty or defective on arrival, or damaged in transit (within 7 days upon delivery), goods must be returned at buyer’s expense using registered post.

All returned parcels must be sent via registered track and trace post as we cannot be responsible for items being lost or damaged in the mail on the way back to us.

Ok here we go again, we can still supply you with a bike light in this lockdown. Click and Collect is OK.
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